Reference

How 5kbd Handles Your Personal Information

This Privacy Policy sets out exactly what data 5kbd collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby. Access to our platform and the rights described here depend on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie controlsData retention clarityYour right to request changes
5kbd How 5kbd Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

5kbd applies security measures at the account level and at the point where wallet transactions are processed. Your bKash, Nagad or Rocket payment details pass through encrypted channels and are not stored on our servers in raw form. We use cookies to maintain your login session and remember your lobby preferences — you can manage non-essential cookies through your browser settings at any time. Data we collect is kept only as long as your account remains active or as required to meet legal and financial record-keeping obligations in the regions we serve.

Encrypted Wallet Transfers

Payment data from bKash, Nagad and Rocket passes through SSL-encrypted channels. We do not store your full wallet credentials on our platform servers.

Cookie Management

We use session cookies to keep you logged in and functional cookies to load the lobby correctly. You can block or clear non-essential cookies in your browser at any time.

Account Security Layer

Your account login is protected by OTP verification on your registered mobile number. Any change to account details requires re-authentication before it is saved.

Retention and Deletion

We keep your account data while your account is active. After closure, we retain only what financial and legal obligations in eligible regions require, then delete the rest.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about your 5kbd account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or via our social messaging channel. We aim to acknowledge privacy requests promptly and respond with a clear outcome.

Live Chat Open your account dashboard and start a live chat session. State that your query is a privacy or data request and our team will route it correctly.
Email Support Send your data request by email with your registered account details. Include the specific action you want — access, correction or deletion.
Social Messaging Reach us through our official social messaging channel if you cannot access your account. Verify your identity so we can action the request securely.

Common Questions About Your Privacy at 5kbd

These are the questions we hear most about how your data is handled. If your question is not covered here, contact our support team directly through live chat or email and ask for the data and privacy team.

We collect your name, contact details, device information and the payment method you register — bKash, Nagad or Rocket. Transaction records are kept to verify account activity.

We share wallet data only with the processors needed to complete your transaction. We do not sell payment details or share them with unrelated third parties for marketing.

Send a request via live chat or email from your registered contact. State what you want — access, correction or deletion — and we will respond with the outcome and next steps.

Yes. Submit a deletion request through support. We will remove data that is not required to meet financial or legal obligations in the regions where we operate.

We use session cookies for login and functional cookies for the lobby. Non-essential cookies can be blocked through your browser settings without affecting your account login.

Data is held while your account is active. After closure, we keep only what record-keeping obligations in eligible regions require, then delete it on schedule.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.