Reference

What Our Legal Terms Cover for You

These terms set out the rules that apply when you access 5kbd — your account, your data, and what you can expect from us. Access to 5kbd depends on your local law and eligible regions, so read this before you open an account.

Account eligibility rulesYour data and privacy rightsJurisdiction-dependent accessHow to contact us about policy
5kbd What Our Legal Terms Cover for You
HOW WE HANDLE POLICY

Data, Security and Account Retention at 5kbd

We take the handling of your account data seriously — not as a marketing promise, but as an operational practice built into how the platform works. Here is what that means in concrete terms for your account.

Data Handling Your personal details and wallet records — including bKash, Nagad and Rocket transaction logs — are stored securely and accessed only for account verification and fraud review purposes.
Cookie Policy We use cookies to keep your session active, remember your lobby preferences, and track account activity for security. You can manage cookie settings from your browser at any time.
Account Security Login is protected by OTP verification sent to your registered mobile number. Any change to your linked wallet — bKash, Nagad or Rocket — requires re-verification before it takes effect.
Retention and Deletion We retain your account data for the period required under our policy. To request account closure and data deletion, contact support through the Account Help Centre with your registered details.
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how our legal terms apply to your account — whether that involves your data, wallet verification, or account status — our support team handles policy queries directly. You do not need to raise a general support ticket; use the legal contact path below for faster handling.

Live Chat Open the chat widget from any page inside your account. Legal and policy queries are handled by a dedicated queue separate from general support.
Email Support Send your query to our support address found in the account help section. Include your registered mobile number for faster account identification.
Account Help Centre Log in, go to Account Settings, then tap Help. From there you can raise a policy-specific request tied directly to your account record.

Common Questions About Our Legal Terms

These are the questions we get asked most often about legal terms, account eligibility, and data rights at 5kbd. Each answer is specific to how our policy actually works.

Access depends on your local law and eligible region. We do not confirm legal clearance for any specific country. Check your local regulations before opening an account with us.

The current terms are always posted on this page with the effective date shown. The version active on the date you opened your account applies unless you accepted a later update.

Yes. Submit a data access request through the Account Help Centre after logging in. Include your registered mobile number so we can locate your account record without delay.

Wallet records linked to your account — including bKash, Nagad and Rocket transaction logs — are retained for the period required under our policy, then deleted in line with our data retention schedule.

Raise a policy dispute via email support or the in-account Help Centre. Provide your account details and the specific term in question so our team can respond with the relevant policy excerpt.

Yes. Whether you access your account through the mobile site or desktop browser, the same legal terms apply to your account activity, wallet transactions and data handling.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.